Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

what we do

Operate and Support

Efficiently operate, secure and support your IT estate 24/7

INOVASYS SUPPORT PROGRAM

A 24/7 safety net for your critical IT infrastructure to ensure business continuity

We modernize infrastructure – helping architect, migrate, and deploy workloads across public clouds, data centers, and edge locations to meet the digital business needs of our clients. Our approach incorporates a range of technical, operational, and financial capabilities designed to enable our clients to operate with maximum efficiency, security, and reliability.

Proccess

Content
Marketing

Guaranteed
SLAs

Premium
escalations

Service Overview

With the Inovasys Support Program, you get a solid technical support service for your entire IT environment
With affordable and flexible agreements this service provides you with a reliable critical cloud infrastructure insurance. Inovasys can escalate service requests to the highest support level at multiple hyper-vendors if Inovasys’s own technical support team can not solve the issue.

  •  Insurance
    Our support program is like insurance and minimizes the risk of long and costly downtime of your critical infrastructure
  • Quality
    High quality, affordable support with quick turnaround
  • Guidance and help
    Gain support from certified experts with guaranteed SLAs for cloud break/fix support while saving costs. You’ll get unlimited administrator and cloud support and optional on-premises support.
  • Facilitator
    Crayon’s strong relationships with the biggest vendors ensures that you get the highest priority level of support for your service requests.
Support Services
Cloud break/fix support

Incident resolution support available during business hours for all Cloud services and severity. (24/7 for A-level severity issues on our enhanced support plans)

Cloud Administrator support

Help and how-to support provided by the Crayon Support team for multiple Cloud services

Premium Priority and Escalations

Highest level escalations of Cloud or software issues to the hyper-vendors for fastest possible response and resolution