We are seeking a highly skilled Technical Consultant to join our team at Inovasys. As a Technical Consultant, you will be responsible for providing exceptional technical services in the areas of Microsoft 365, Exchange, Active Directory, EMS, and Teams. You will work closely with clients, delivering customized scopes of work and implementing tailored solutions to meet their specific business requirements. Your expertise and knowledge will be crucial in providing top-notch support, troubleshooting complex issues, and ensuring customer satisfaction.
Experience designing and implementing Microsoft Modern Workplace Environments
Strong experience within Active Directory, Azure AD, AD Connect, Federation Services, and Conditional Access Policies.
Working experience to deploy, implementing, and configuration of email services, O365, Exchange Online.
Strong Endpoint Management experience and experience deploying Microsoft Intune.
Expertise with Enterprise Mobility Services and Microsoft Teams.
Presenting and demonstrating InovaSys services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within InovaSys services on customer’s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Security & Risk Assessments, Health Checks, or other similar offerings.
Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support.
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Improving the overall customer experience serving as the customer advocate within InovaSys and playing a key role in assisting our clients to maximize their investment in Technology.
Deliver solutions related documentations that could include scope of work / user manual.
Participating in building InovaSys technical content library. Ex. Knowledge base and other technical contents.
Assist in representing InovaSys in any forum (i.e., seminars, technical or marketing, conferences event).
Mentor other team members on deployed solutions and best practices.
Perform other related duties as assigned.
Bachelor’s degree in computer science or equivalent
1-4+ years of experience in the same position
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Identity and Services
Microsoft 365 Mobility and Security
Microsoft 365 Messaging
Microsoft 365 Certified: Enterprise Administrator Expert
Experience with Cloud technology [Saas, Iaas, and Paas]
Good knowledge for Azure (Preferable)
Familiar with different migration scenarios (Between On-Premises and Cloud)
Active directory.
SSO solution (Active Directory Federation Service)
Technical ideas to non-technical audience and work with individuals at all levels.
Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
Active Listening
Oral Communication
Interpersonal Skills
Customer Service
A good memory of how software and operating systems work
Problem solving skills.
A positive attitude and energetic work style
An ability to lead others.
Works to the strategic direction of the organization
Excellent time management skills
High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team.
Being able to work to tight deadlines.
Ability to maintain composure during stressful situation.
Handling many tasks & responsibilities
Fluent in Arabic and English.
Inovasys, founded in 2014, has been a leader in providing advanced technology solutions. By 2020, it became known as a service provider. The company aims to be the best partner for businesses looking to improve their operations with digital technology.